FAQ

Completing the questionnaire

This questioinnaire will take around 60 minutes to complete. You can log back in at anytime to complete it - but don't leave it till the last minute!

From time to time, please click the "Save unfinished page" button on the bottom of the page - this will ensure that your individual responses are saved, and in the event that your connection is lost (more likely when using a mobile device), you can simply log back in and continue where you left off.

Page Errors

If you receive a "422 Error" it means that you have an expired application page open in another browser tab. Restart your browser, or close the tab, then log back in and complete your application. And remember to save your answers regularly.

DO NOT USE EMOTICONS/EMOJIS IN YOUR ANSWERS! (you will not be able to submit your answers until they're removed).

Forgot your password?

No problems - just click the 'forgot password' link on the sign in page. If you don't immediately receive an email, check your spam/junk folder for an email from noreply@castasugar.com.

What do you want to see in my photos?

Please prepare photos of the following for upload to your application - this is a mandatory requirement.

  1. A recent digital photograph of yourself
  2. A photograph of your own favourite sweet bake 
  3. A photograph of your own favourite savoury bake 

What do you want to see in my video?

Please prepare a video of the following for upload to your application - REMEMBER, THIS IS OPTIONAL.

  • 1 minute duration, videos exceeding 1 minute 30 seconds will not be eligible for consideration.
  • Must show your “full face to camera”. Please explain what you love to bake, why you love to bake and why you want to be considered as an applicant.
  • Video must not contain any nudity, smoking, alcohol or drug use or any illegal activity.  Any illegal activity will be immediately notified to NSW Police. 

Video Help

Are you (un)lucky enough to have access to the NBN? Your upload speed will be typically horrible whether you are or aren't (yay!). Moving to New Zealand is one way to fix this... BUT, if you want to upload faster, try tethering to your phone - data speed on 4G for upload is far better than you're likely to get on a standard NBN or ADSL connection.

The video is for viewing online and does NOT need to be super high definition - it is highly recommended that you reduce the size  to no more than 800 pixels wide before uploading (this will reduce the file size well below 100MB). In 99% of cases, this is the main reason videos fail to load - so please follow the compression steps before contacting support.

Reduce the size of your video prior to uploading, by following these instructions:

Once installed, (and any additional plugins are updated), follow these steps:

  1. Add your video by dropping or browsing to it from your hardrive.
  2. From the right hand panel, choose a "Destination" to where you'd like to save your compressed video
  3. From the 'Video" section choose "mpeg4" as the encoder.
  4. From the  "Resolution" section, choose a smaller size from the dropdown (recommended: 720x480) (you can see in the output window, the change to the video as you select the different sizes) - this will reduce the file size most effectively from the original and won't degrade the quality.
  5. If you want to reduce the time length of your video, choose the "Trim" option and adjust the start and end points of your video.

Make sure you check that your video plays before uploading it - otherwise you will experience an error.

Once you're ready to upload, quit and restart your browser to clear the session and close any other application pages before uploading (including this one) and make sure your device/computer doesn't go into sleep mode during the upload process. If you have others using your wifi (particularly if they're watching videos/uploading/gaming) - ask them to take a break to free up bandwidth on your network.

Please be patient while it uploads.

CastaSugar is not in any way affiliated with Macroplant or other third party applications mentioned here - and there are many other free apps that you can use to achieve the same results.